Please join the Postal Customer Council's of Connecticut, Greater Boston, Pioneer Valley, and Providence for a virtual PCC Day event.

PCC Day 2025

Wednesday, 8/27/2025

10:00 AM Start

Keynote Speaker

Mike Rakes, Vice President, Retail and Delivery Operations - Atlantic Area

Michael Rakes was named vice president, Retail and Delivery Operations, Atlantic Area, in June 2025. He reports to the chief retail and delivery officer and executive vice president.

In this role, Rakes oversees 12 districts, 128,000 employees, 8,600 Post Offices and 35.6 million delivery points.

Before, Rakes served as district manager of the Massachusetts-Rhode Island District, where he was responsible for the retail and delivery operations across both states, including the management of over 10,000 employees and over 650 Post Offices, stations and branches.

Rakes began his career with the Postal Service in 1996 as a letter carrier and joined management through the Associate Supervisor Program in 1999. As he advanced in his career, he held several postmaster and supervisor positions, including serving as the manager of Post Office Operations. He has also held numerous other executive leadership positions including acting vice president, Retail and Delivery Operations for the Central Area; district manager, Massachusetts-Rhode Island District; plant manager, Providence Processing and Distribution Center; senior plant manager, Greater Boston District; acting district manager, Albany District; and acting manager, Operations Support for the Northeast Area.

Rakes holds a bachelor’s degree in business management from the University of Phoenix, is a graduate of the Managerial Leadership, Executive Leadership and Executive Foundations programs, and the Senior Executive Assessment Development Center. He is also Lean Six Sigma certified Green Belt and Black Belt trained.

Video Message

David Steiner, Postmaster General and Chief Executive Officer

David (Dave) Steiner is the 76th Postmaster General of the United States and Chief Executive Officer of the U.S. Postal Service. He was appointed by the organization’s Board of Governors and began his tenure on July 15, 2025. In his role as Postmaster General, Steiner also serves as a member of the Board of Governors.

Steiner is the former chief executive officer (CEO) of Waste Management, a $20.4 billion revenue waste and environmental services company operating throughout North America, with nearly 50,000 employees. He was CEO from 2004 until 2016.

Joining Waste Management in 2000, Steiner quickly rose to become general counsel, then chief financial officer and finally CEO. Under his leadership, Waste Management transformed its operations and culture. Steiner is credited with delivering strong financial results and repositioning the company as a leader in the recycling sector. Earlier in his career, Steiner was a partner in the law firm of Phelps Dunbar.

Prior to joining the Postal Service he held several board of director positions, including lead independent director of FedEx, and director at Vulcan Materials Company, both publicly traded, and director of AMP, a privately held, artificial-intelligence-powered recycling industry automation firm.

He was previously a director of TE Connectivity, a technology manufacturing firm. He currently serves on several nonprofit and educational boards, including the E.J. Ourso College of Business at Louisiana State University.

Steiner received a bachelor’s degree in accounting from Louisiana State University and earned his juris doctor from the UCLA School of Law.

Industry Panel

Various members from each participating PCC

The Massachusetts / Rhode Island district has been working hard to bring our staffing levels where they need to be.  We currently need to hire more than 700 carriers across MA & RI. It isn’t easy trying to find new ways to think outside the box and spread the word that we’re hiring. We’ve set up hundreds of hiring events at Post Offices across the district, we had a flash mob that got network TV coverage, we’ve attended channel 25 Zip trips, purchased billboards, radio ads, newspaper articles and plenty of banners. We’ve had tables set up at sporting events and races, food pantries, Masshire events, county fairs, high school job fairs and more. Despite our aggressive recruitment efforts, we are still battling to keep up with retirements fill positions, especially in the carrier craft.

We have several entry level positions available ranging from clerks & letter carriers to mail handlers and administrative staff that require no experience and include on-the-job training as needed.  The Postal Service offers competitive wages, outstanding benefits, and opportunities for career advancement. Continuing education and skills building courses are available to qualified individuals at no cost to them. 

If you or someone you know is interested in a job with the Postal Service, stop by your local Post Office and speak with someone today.

Or you can go to usps.com/careers and search, by state, for available jobs near you. Then use your laptop to apply from the comfort of your own home.

Mail Through the Years

Presented at Hancock Park Rehabilitation & Nursing Center

Quincy, MA

Greater Boston PCC